Entergy warns of scam targeting its customers

    10:45 PM, May 7, 2013   |    comments
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    Local and State News:

    From Entergy Arkansas:

    LITTLE ROCK, Ark. - There have been multiple reports of a scam targeting Entergy Arkansas customers. The con artist will call a customer and tell them their electric bill payment is past due, and that their service will be disconnected within the hour if they don't pay up. Then they are directed to transfer funds electronically, sometimes through the "Money Pack" system.

    Entergy Arkansas reminds customers:

    • While the company does place courtesy calls to customers to advise them that they are at risk for disconnection, these are recorded calls, not live customer service agents. And they NEVER demand immediate payment.

    • While customers can pay their bill by phone or credit card, it is ONLY through Bill Matrix, a third-party vendor Entergy uses for this purpose.

    We remind customers not to give their personal information to strangers. If the call sounds suspicious, contact Entergy online here -- http://www.entergy-arkansas.com/Contact_Us/ or call Entergy at 1-800-ENTERGY (1 800 368 3749).

    Also, customers may visit entergy.com and register for myAccount. Customers may view their account balance and review account alert options to stay better informed about their account. Also, there's an Entergy smartphone app.

    Customers should use only authorized methods and legitimate banking information to pay their bills.

    Pay online - myAccount. For no additional charge, conveniently pay your bill online by electronic check. Log in securely to myAccount to view and pay your bills.
    Pay by phone - Pay your bill by credit card, debit card or electronic check by calling 1-800-584-1241. BillMatrix, our pay-by-phone provider, will charge a $2.95 service fee.
    Pay by credit/debit card - Pay your bill with a credit card, debit card or electronic check by phone (1-800-584-1241) or through the BillMatrix website, for a $2.95 service fee.
    Walk-in payment centers - Pay your bill in person with cash, check or money order at one of the authorized Quick Payment Centers in your community. A convenience fee may apply.
    Auto pay bank draft - Avoid late fees. Automatically deduct your bill payment from your checking account each month. We'll mail a monthly billing statement to you for your records, showing the bill amount and bank draft date.
    Pay by mail - Send check by U.S. Mail to the remittance address shown on your bill.
    Paper FREE - Get an email each month with your bill amount and due date. Pay by any method you wish: online at myAccount, in person, by mail, or with credit/debit card online or by phone through BillMatrix.

    Customers who believe they are a victim of this scam can notify the proper authorities, such as the local police or the state attorney general's office. If they believe their Entergy Arkansas account has been affected, they should contact Entergy online here -- http://www.entergy-arkansas.com/Contact_Us/ or call Entergy at 1-800-ENTERGY (1 800 368 3749).

    Entergy Arkansas, which celebrates its 100th birthday this year, provides electricity to approximately 700,000 customers in 63 counties. Entergy Arkansas is a subsidiary of Entergy Corporation, an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy Corporation's utilities own and operate power plants with approximately 30,000 megawatts of electric generating capacity, including more than 10,000 megawatts of nuclear power, making it one of the nation's leading nuclear generators. The Entergy utilities deliver electricity to 2.8 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy Corporation has annual revenues of more than $11 billion and approximately 15,000 employees.

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