Cabot police receive complaints about Vivint security company

    12:16 AM, Jun 29, 2011   |    comments
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    CABOT, Ark. (KTHV) -- There's a new batch of complaints over door-to- door salesmen pitching security systems for our homes.

    We told you recently about a situation in Little Rock with the Utah-based Vivint company. And on Tuesday, Cabot police launch an investigation into similar concerns of aggressive sales tactics. 

    Cabot police say they've received several complaints in the last fews days. They all center on pushy, rude sales staff knocking at doors.   

    The company says this is all news to them and they don't condone this behavior. But they're still looking into the complaints.

    A new breed of calls is hitting the Cabot Police dispatch center right now.

    "To my knowledge, this has been the first alarm company we've had issues with," Lt. Brent Lucas said.

    Lt. Brent Lucas, with Cabot Police, says those issues center around Vivint, a Utah-based company specializing in home security systems. He says the calls to dispatch target aggressive sales tactics. 

    "Some of the information I've got in the preliminary investigation is that they are just rude. They're pushy, they won't take no for an answer, they're around in places residents don't feel they should be, when asked to leave they're not leaving," Lt. Lucas said. "We are trying to find out if it's going to be more of a criminal act or some type of bad business practice."

    They're allegations surfacing in Cabot and Little Rock back in May.      

    "Why this is happening again? THV's Max Seigle asks.

    "That's a very good question. We have not received any complaints to the company; no one has reached out to the company," Vivint Spokesman Megan Herrick said.

    But Herrick says they plan to investigate along with police.

    "When you're getting numerous complaints, it's concerning, so we've reached out to our sales management team to notify them that this is happening so we can look into matters closer," Herrick said.

    Herrick says to get any real success though, they need homeowners' help.

    "Ask for an identification badge, get the name and ID number of the sale representative so we can take corrective action," Herrick said.

    They're details to ensure a knock at the door doesn't result in a call to dispatch.

    Herrick says right now they only have one complaint on record from the Better Business Bureau for all of Arkansas but that came from Utah's BBB, not Arkansas'. She says it does involve aggressive sales tactics and Vivint is working to resolve it.

    We also talked with the Better Business Bureau of Arkansas.

    President Janet Robb added concerns over Vivint in Pine Bluff and North Little Rock. She also said she's met with company executives and they've promised to address the allegations against them.

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